Account Security
Password reset, security settings, and best practices for keeping your account safe
Password Reset
If you've forgotten your password or need to reset it for security reasons, follow these steps:
Requesting a Password Reset
Go to the login page
Click "Forgot password?" below the login form
Enter your email address associated with your account
Click "Send Reset Link"
Check your email inbox for the reset link
The reset link expires after 24 hours for security reasons. If expired, request a new one.
Setting a New Password
Click the reset link in your email
Enter your new password
Confirm your new password by typing it again
Click "Reset Password"
You'll be redirected to login with your new password
Password Requirements
Your password must meet the following security requirements:
| Requirement | Description |
|---|---|
| Minimum length | At least 8 characters |
| Uppercase letter | At least one capital letter (A-Z) |
| Lowercase letter | At least one lowercase letter (a-z) |
| Number | At least one digit (0-9) |
| Special character | At least one special character (!@#$%^&*) |
Avoid using common passwords like "password123" or personal information like birthdays that could be easily guessed.
Security Best Practices
Protect Your Account
- Use a unique password: Don't reuse passwords from other services
- Update regularly: Change your password every 90 days
- Keep it private: Never share your password with anyone, including IT staff
- Log out on shared devices: Always log out when using public or shared computers
Recognize Phishing Attempts
Be cautious of emails that:
- Ask you to verify your password urgently
- Contain suspicious links or attachments
- Come from addresses that don't match official Z8 domains
- Have spelling errors or unusual formatting
Z8 will never ask for your password via email. If you receive such a request, report it to your administrator.
Session Security
- Sessions automatically expire after a period of inactivity
- You can log out of all devices from your profile settings
- The system tracks login locations for security monitoring
Account Locked?
If your account becomes locked due to too many failed login attempts:
- Wait 15 minutes for the automatic unlock
- Or contact your organization's administrator
- They can manually unlock your account from the admin panel
Account lockouts help protect against brute-force attacks on your account.